A – Z Directory
Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.
Alarm Calls
Please contact Reception by dialling ‘299’ and they will set an alarm for you.
Assistance (24-hr reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘299’.
Bars
Our Bar is located on the ground floor of the hotel, provides the widest variety of beverages and has a wide range of speciality drinks including cocktails, whisky and gin.
Breakfast
Breakfast is served in the restaurant which is located on the ground floor close to reception. We serve from 7.00am to 9.30am, Monday to Friday and 8.00am to 10.00am on Saturday and Sunday.
Car Parking
The car park is accessed from the front of the hotel but situated around the back of the hotel where there is access around the bowling green and can be found by using the postcode SY11 2SZ.
Checkout
Checkout time is 11.00am. A late checkout is subject to availability, please speak to your reception team upon check in or before.
Church Services
Please contact Reception who will advise you on services and locations for religious worship.
Cinema
The nearest cinema is the Odeon, Wrexham, Eagle Meadows, which is 15 miles from the hotel. The postcode is LL13 8DG.
Conference Facilities
Please enquire with reception for details of our conferencing facilities.
Currency Conversion
The nearest bureau de change is at Nationwide Building society which is located just down the road.
Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.
Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Disabled Facilities
Disabled facilities is a disabled toilet located on the ground floor. We have no ground floor rooms.
Doctor, Dentist and Chemist
The Local Doctors is Cambrian Surgery 01691 652929 located 0.7 miles from the hotel with a minor Injuries attached. The nearest pharmacy is Boots just down from the hotel. For more information please dial ‘299’ to speak to Reception.
Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘299’ to report the incident and for further assistance.
Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits
Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months, with our hotel being an old building, we do have limited portable heaters available too, please ask at reception for more information. A limited number of fans are also available – please speak to reception to check availability.
Luggage Assistance
Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge
Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
Night Porter
Please dial ‘0’ for the Night Porter who is on duty from 11:00pm until 7:00am daily
No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The Bowling Green Patio has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £150.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets
Pets are allowed in selected areas of the hotel unless they are service dogs. Wilson’s coffee shop and our bar are dog friendly areas.
Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.
Restaurant
There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is located on the ground floor. Our menu is served from Midday and a copy accompanies this directory. You can also dine in our Bar between noon and 8:30pm.
Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private personal access via a keypad.
Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Taxi Service
Please contact Reception who will be happy to book a taxi for you.
Telephone
Each bedroom is equipped with a direct dial telephone, simply dial 299 for reception.
Television
To turn on the TV, press the TV and then the power button. Reception will always be happy to assist where needed.
Toiletries
A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).
Voltage
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.
